For Corporate & Multi-Unit Operators
F&B groups, franchise networks, and investment-backed restaurant companies that need rigorous diagnostics, board-ready reporting, and implementation that holds.
Typically Tiers 2–4
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Corporate & Operator Advisory
From Boardroom Diagnostics to Floor-Level Turnarounds
Retained advisory and hands-on turnaround consulting for multi-unit F&B groups, independent operators, and culinary entrepreneurs who are done running their business on guesswork.
Who This Is For
For Independent & Locally-Owned Restaurants
Solo operators and indie restaurant owners who need the same structured methodology that major groups use — applied at a scale and pace that fits your operation.
Typically Tiers 1–2
30+ Years
in Restaurant Operations
Malaysia · Singapore
· Southeast Asia
Multi-Outlet
Audit Specialist
Named Framework
The Restaurant Excellence Framework
Service Architecture
Four Tiers. One Clear Progression.
Every engagement is scoped to your operation. Proposals are issued after a discovery call.
01
Rapid Diagnostic Assessment
For operators who need clarity fast. A structured 52-question audit across five operational domains — Financial Performance, Menu Engineering, Labour Architecture, Operational Systems, and Brand Positioning. Delivered within days.
Suited for: Independent operators and corporate groups alike
Proposal on Request
Enquire About This Tier02
Performance Turnaround Program
Deep-dive operational restructure for restaurants in sustained loss or margin decline. Every lever examined — from P&L to floor staff behaviour. Includes implementation support and accountability checkpoints.
Suited for: Multi-outlet groups and serious independent operators
Proposal on Request
Enquire About This Tier03
Full Corporate Transformation
End-to-end business transformation for F&B groups preparing for expansion, investor entry, or operational overhaul. Board-ready documentation, team restructuring, and phased execution management.
Suited for: Corporate F&B groups, franchise operators, investor-backed companies
Proposal on Request
Enquire About This Tier04
Advisory Retainer
Monthly retained access to Charles Ho for ongoing strategic counsel, board presentation support, and performance review. Available to qualified clients post-engagement.
Suited for: Corporate operators requiring sustained strategic oversight
Proposal on Request
Enquire About This TierCase Study
What a Real Engagement Looks Like
A major multi-outlet restaurant group in Southeast Asia — in sustained operational loss.
24
Outlets audited across the group's full portfolio
81%
Of monthly periods previously unprofitable before the engagement
74%
Of all group profit traced to just 16 of 284 dishes — the hidden concentration risk
“The playbook was not built from theory. It was constructed inside their own records — P&L by outlet, dish by dish.”— Charles Ho, Principal Consultant
How an Engagement Works
1
Discovery Call
30 minutes to understand your operation, goals and urgency.
2
Diagnostic Audit
Your records, your floor, your numbers — examined against the framework.
3
Engagement Proposal
A scoped plan with priorities, timeline and accountability checkpoints.
4
Implementation & Review
Changes executed on the floor and measured until they hold.